Legal & support
Refund Policy
Last updated: 29 July 2026
Each paid report is a personalised digital product generated from your assessment. We display the price and report scope before checkout. If something goes wrong, the circumstances below explain when a refund review may be available.
Personalised digital content
Your report is generated specifically from the information in your assessment. Because generation may begin immediately after payment, change-of-mind refunds may not be available once the report has been successfully delivered.
When you can request a review
Please contact us if you were charged more than once, paid but did not receive a report because of a system failure, or received a report that cannot reasonably be accessed because of a technical fault.
How to request help
Use the contact page and include the email associated with your account, the approximate payment date, and a description of the problem. Never send full card details.